Shipping and Returns Policy
Last Updated: June 16, 2026
Shipping
Air V Designs processes orders as quickly as possible. Delivery times may vary depending on destination, customs procedures, and carrier operations.
Customers will receive shipping confirmation once their order has been dispatched.
Right of Withdrawal (EU Customers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To exercise your right of withdrawal, please contact us at:
Email: info@air-v.eu
You must notify us of your decision before the 14-day period expires.
Return Conditions
Returned items must:
Be unused and in their original condition;
Include original packaging where possible;
Be returned within the applicable return period;
Include proof of purchase.
Customers may be responsible for return shipping costs unless otherwise required by law.
Refunds
Once we receive and inspect the returned item, approved refunds will be issued using the original payment method.
Refunds are generally processed within a reasonable period after the returned goods have been received.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at:
We will work to resolve the issue as quickly as possible.
Exceptions
Certain products may not be eligible for return where permitted by law, including:
Personalized or custom-made products;
Perishable goods;
Products that have been used or altered after delivery;
Sealed products that are not suitable for return for hygiene reasons once opened.